Privacy policy

Last updated: 13 October 2026

Who are we?

This website is operated by SEOMAX, a digital marketing agency based in Brighton, Victoria, Australia. In this policy, "we", "us" and "our" refer to SEOMAX.

What does this policy cover?

This policy explains how we collect, use, store and disclose personal information. We aim to handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What personal information do we collect?

We may collect the following information: * We collect your name, business name, phone number, email address and website address when you fill in a form, such as the free demo form. * We collect the details you share when you call us, message us, book a call or chat with us. * We collect billing details through our payment provider when you buy a package. We do not store full card numbers ourselves. * We collect information about your business, store, products and suppliers when you become a client. * We collect technical information such as your device, browser, pages visited and how you reached our website, through cookies and analytics tools.

Do you record calls?

Our phone line and our clients' systems use an AI receptionist. When you call us, the AI receptionist may record and transcribe the call so that we can respond to your enquiry and book appointments. We keep recordings and transcripts only for as long as we need them to handle your enquiry and improve our service, and you can ask us to delete them at any time.

How do we collect your information?

We collect most information directly from you, through our website, forms, calls, SMS, chat, email and social media messages. We may also receive information from advertising platforms when you respond to one of our ads.

Why do we collect and use your information?

We use your information for these purposes: * We use it to respond to your enquiry and build your free demo website. * We use it to provide our services, manage your account and send you updates. * We use it to process payments and manage billing. * We use it to improve our website and services. * We use it to send you marketing messages, if you have agreed to receive them. You can unsubscribe at any time. * We use it to meet our legal obligations.

Who do we share your information with?

We only share personal information when we need to deliver our services or when the law requires it. We may share it with: * our website, CRM, email, SMS and phone service providers; * our payment provider; * platforms we use for client work, such as Shopify, Omnisend, Google and Meta; * suppliers we work with when we manage order fulfilment for a client store; and * professional advisers, such as our accountant or lawyer.

We do not sell your personal information.

Is my information sent overseas?

Some of our service providers may store or process information outside Australia. When this happens, we take reasonable steps to make sure those providers protect your information.

How do we use cookies and analytics?

Our website uses cookies and similar tools to understand how visitors use the site and to measure our advertising. You can control or block cookies in your browser settings, although some parts of the site may not work as well.

How do we keep your information secure?

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep information only for as long as we need it, and then we delete or anonymise it. If a data breach is likely to cause serious harm, we will follow the Notifiable Data Breaches scheme.

Can I access or correct my information?

You can ask to see the personal information we hold about you, and you can ask us to correct it. Please contact us using the details below, and we will respond within a reasonable time.

How do I make a complaint?

If you have a concern about how we have handled your personal information, please contact us first so we can try to fix it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. You can also read our terms of service or contact us.

How can I contact you?

You can email us at [email protected] or call us on 03 8400 0295.

Will this policy change?

We may update this policy from time to time. The latest version will always be on this page.